It is important to TalkingZone that the information we collect about you is kept safe and handled carefully. There are rules on how to keep your information safe and how it’s shared. These rules are in the Data Protection Act 2018. These rules also give you control over your information. It makes sure anyone collecting information has to honest and clear about why they want it and what they will do with it.
Counsellors will keep a record about what happens while you are in counselling. If you use drawings or paintings in counselling, the counsellor may also take a photograph of this after the session. Here’s a list of the information the counsellor will collect:
Information about you
We collect the information for the following reasons:
We process personal information about you in order to provide the counselling which is a task carried out in the public interest. We process more sensitive information about you due to the substantial public interest that relates to providing counselling (under schedule1 part 2 of the Data Protection Act 2018).
We keep your information until your 24th birthday, at which point it will be securely destroyed.
All the information about you is held electronically on a secure encrypted server. The security we have in place makes it almost impossible for anyone else apart from the counselling service to see your information. We also make sure that the people who maintain the server are following the Data Protection rules and do not access your information unless we say they can. Any information we send to others will be password protected.
You have a right to:
You can contact us to make a request or complain if you think we’re not respecting your rights
If you want to access your information or you are unhappy with the way in which your personal information has been handled, you can contact the Data Protection Officer at the University of South Wales where TalkingZone operates from. The contact details are as follows:
University Secretary’s Office
University of South Wales
If you remain dissatisfied then you have the right to apply directly to the Information Commissioner for a decision. The Information Commissioner can be contacted at:
Information Commissioner’s Office