How to refer a child

Unfortunately, primary school referrals for nursery to YR 5 are temporarily closed, while we prioritise existing primary pupils receiving counselling and those who are on the waiting lists. Parents and teachers of YR6 pupils can still refer below.  This is an interim measure, which we will monitor carefully and intend to carry out a review of the situation at the end of this half term.  


 If you are a Parent of a pupil living in Newport, you can also access our Adult counselling service via this link
 In an emergency please call Child-Line on 0800 1111 or Samaritans on 116 123. 
 If you would like to discuss any of the above, please contact the Service Manager [email protected] 


Parents, guardians and professionals can refer a child to TalkingZone via our online referral form. When the referral form has been submitted it will be sent directly to the TalkingZone therapist. The therapist will then assess the referral and contact the person referring within 3 working days. This will be to confirm receipt of the referral and provide an estimate of the wait time for an initial appointment. Please ensure before a referral is made, a discussion with the child has taken place and the child agrees to the counselling. 

A child may receive up to 9 sessions of counselling with a supervised counsellor during school time. Sessions will last for around 40 to 50 minutes. The child will be encouraged to work through their concerns using a range of activities. The process also seeks, where possible, to assist the child to alleviate distress, build on their strengths and potentially find solutions to their concerns.

Appointments will be confidential unless it becomes apparent that your child or someone else is at risk of significant harm. In this case, assurance will be given to your child that the best decisions will be made regarding their safety or the safety of others. If your child needs additional help and support this will be discussed throughout the sessions and the involvement of parents will be encouraged to arrive at the best options to suit the child’s individual need. All counselling sessions are conducted in private rooms solely between your child and the counsellor. To ensure best practice is adhered to, counsellors receive regular clinical supervision and line management. All counsellors go through an annual enhanced safety check by the UK Government Disclosure and Barring Service.