In the first instance, any issues or concerns raised can be discussed with the Counsellor to seek a possible solution informally. If the issue is unable to be resolved, use the next route below in order of number:

The service manager will deal with any complaints relating to the conduct of Counsellors and Therapists working on behalf of the service in schools, community settings, online and any other related issues.

Elizabeth Armitti

TalkingZone

School of Psychology & Therapeutic Studies

University of South Wales

Newport City Campus

Usk Way

Newport

NP20 2BP

Telephone: 01633 432263

Email:elizabeth.armitti@southwales.ac.uk

Each school has its own Complaint Procedure Policy. You can speak to the Head or Assistant Head Teacher to obtain a copy or to make a complaint. You can also speak to any member of staff in the school.

The School of Psychology and Therapeutic Studies will investigate your complaint relating to the TalkingZone Counselling Service, its manager or Counsellors. The University of South Wales policy on dealing with complaints will be followed should the complaint escalate. The university will provide a written response to complaints within 28 days of the date of complaint.

Sheila Spong

Deputy Head of School of Psychology and Therapeutic Studies,

School of Psychology & Therapeutic Studies

University of South Wales

Newport City Campus

Usk Way

Newport

NP20 2BP

Email: Sheila.spong@southwales.ac.uk

All associations rely on members of the public as well as other professionals to bring matters of poor and unethical counselling/therapy practice to their attention. Anyone making a complaint directly to the professional bodies should be aware which one the Counsellor/Therapist is registered with. The TalkingZone service itself is an origination member of the BACP under the University of South Wales. For further information and/or to make a compliant please contact: