Community Counselling Service

The TalkingZone community counselling service is specifically designed for those children and young people who are not in mainstream education. For example, children educated at home, young people attending colleges or private schools. It's also for those young people up to their 19th birthday who are not in education or training but live in the Newport area and would like to access counselling. The counselling sessions take place within our purpose built suite of counselling rooms at the Helen Kegie Centre for Therapies which is situated within the University of South Wales Newport Campus.

Types of problems that counselling can be used for may include:

  • Family difficulties and relationships
  • Relationships with friends
  • Losing someone you care about
  • Bullying
  • Lack of confidence
  • Anger
  • Behaviour issues
  • Physically hurting yourself
  • Feeling worried a lot of the time


Everything you say to the counsellor is private unless you say something that means you or another young person are being seriously harmed in some way or at risk of serious harm. 


Counselling offers:

  • A regular space and time to talk or think about worries or difficulties.
  • It helps young people explore their feelings and look at how they might want things to be different, by talking and using a range of activities.
  • Work with child developmental issues, resolving problems, improving relationships, making choices, coping with changes, gaining insight and understanding, growing as a person.
  • Counselling is private and confidential. That means anything the young person discusses with the counsellor stays between the young person and counsellor unless the counsellor assesses the young person to be at risk of serious harm. In the interests of child safeguarding, the counsellor has a statutory duty to pass on this information to the appropriate authorities.
  • It is carried out by fully qualified counsellors/therapists, who are checked by the Government Disclosure and Barring Service (DBS), and work within a code of ethics and best practice.
  • Each counsellor/therapist works within a strict code of ethics, are provided with clinical supervision and managerial supervision on a regular basis. 


Information supplied to the service is confidential unless something is disclosed that indicates a young person is being seriously harmed or is at risk of serious harm. In this case we may pass on the information to appropriate external services to support the young person.

The following is a list of useful service documents:

  • The Complaints Procedure details the process you can follow should there be any issues or concerns you need to raise relating to the service received from TalkingZone.